Care and
Maintenance

DOWNLOAD PDF – Care & Warranty

The holy grail of outdoor furniture manufacturing is finding those mystical materials that neither weather nor fade under the extreme conditions of the great Australian outdoors. At Tait, we will not rest in our quest to find them, but in the meantime, we will keep on using the most premium materials we have at our disposal and tell you how to keep them at their best.

Here at Tait, our purpose is simple. To make beautiful outdoor furniture that’s designed to last – at least – a lifetime. Our craft is combining high-performance materials, robust and durable enough to withstand the diverse Australian elements, with timeless, cutting-edge design in order to elevate the outdoor experience.

Put simply, Tait is where handmade, high-end design meets down-to-earth performance.

Like owning a luxury car, some TLC on your part will keep your Tait pieces ship shape, allowing them to weather and age gracefully over the seasons. The frequency of maintenance will vary depending on your personal standards and requirements as well as the environment in which the products live.

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty. Please refer to the materials and finishes relevant to your product as outlined.

 

Steel and Aluminium Products

Tait’s craft is grounded in metalwork and for each unique collection we carefully select the materials that allow high-end design to meet down-to-earth performance.

All Tait products are designed and fabricated for a life outdoors, however different materials perform better under extreme conditions. For this reason, we suggest stainless steel or aluminium based collections for use in coastal / extreme environments as they are the most resistant to corrosion.

 

Zinc-plated mild steel products are treated with two levels of pre-protection that guard against corrosion and all products are powder coated to make their surface further resistant to exterior conditions and suitable for use in outdoor environments.

 

 

Galvanised Steel

Like Superman’s suit, hot-dip galvanising a mild (mannered) steel frame not only looks the business, it provides an extra layer of protection from corrosion. We offer a galvanised finish on some of our steel products specified for use in extreme environmental conditions, or for those seeking an industrial vibe.

For the technically inclined and detail-oriented, here are some fun facts about a galvanised steel finish:

-It has a protective zinc coating which gives a sacrificial layer that inhibits corrosion of the base metal

-Tait uses thehot-dip galvanizing method whereby each piece is submerged in a bath of molten hot zinc

-It is very low-maintenance

-It’s the Real McCoy of industrial finishes and so surface irregularities, such as small bumps and surface coarseness will be apparent but is all part of the appeal

-It is bright silver when new and will gently dull over time. But don’t we all…

We offer a hot-dip galvanised finish on the following collections:

-Jak & Jil
-Flint
-Kink
-Stripe

No specific maintenance is required; however, we recommend washing your galvanised products with water and a soft brush every six months to remove dirt and debris build-up.

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Stainless Steel

Stainless steel is the bee’s knees in terms of anti-corrosion, longevity and lower-than-low-maintenance. Here at Tait we use both electro and hand polished stainless steel and looking after it is a piece of cake.

DO:

-Wash your stainless pieces regularly with soapy water and a clean cloth
-If necessary, a Scotch-Brite pad and extra elbow grease will do no harm
-Use a non-abrasive cream cleaner or commercial cleaner for more stubborn marks
-Clean in one direction along the original polish lines

DO NOT:

-Use steel wool or metallic scrapers
-Allow dirt to accumulate

A WORD ON TEA-STAINING

In a salty sea-air environ stainless steel can be prone to “tea-staining” (usually within 5km of the surf) recognisable by surface discolouration caused by a build-up of environmental elements.

Tea-staining is no cause for alarm as it is purely cosmetic and does not affect the structural integrity of the material.  An electro-polished finish will reduce the occurrence of tea staining, but should it occur, it will clean right off with hot soapy water and a bit of elbow grease.

Tait Collections containing stainless steel:

-Linear
-Seam
-Slot
-Tidal
-Trace

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Powder Coat

Let’s be straight-up from the get-go: without taking care, your powder coated surface will scratch.

Maintaining the integrity of your powder coated products is just like caring for your car – and is a smart way to protect your investment. Over time, a few battle scars are par for the course and symbolic of a life well-lived. With prolonged exposure to the elements, powder coating will show signs of weathering such as loss of gloss, chalking and slight colour change.

A regular clean will minimise the effects of weathering and remove dirt, grime and other build-up detrimental to all powder coatings.

Recommended Maintenance Schedule

Commercial, Industrial or Coastal Environments: Every 1 – 3 Months.

Mild Environments: Every 6 – 12 Months.

Simply follow 3 important steps:

-deposits with a wet sponge by gently rubbing (note: dry dusting can scratch the surface)

-Clean by gently rubbing the surface with a soft brush (non-abrasive) and a dilute solution of a mild detergent, e.g. pH-neutral liquid hand or dishwashing detergent in warm water to remove dust, salt and other deposits.

-Rinse the surfaces with clean fresh water after cleaning to remove all residues.

DO:

-Use car polish to revive dull surfaces
-Treat your powder coated furniture gently
-Repair minor nicks and scratches as soon as they appear (touch-up paint is available for purchase on request)

DO NOT:

-Use aggressive solvents, steam or pressure cleaners
-Rub powder coated surfaces excessively
-Allow sunscreen to come into contact with coated surfaces
-Neglect recommended care and maintenance schedules
-Allow dirt or bird droppings to accumulate, dry out and harden
-Drop objects onto a powder coated table top
-Drag sharp or coarse objects across a powder coated table top

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Compact Laminate

Tait use FunderMax exterior high-pressure laminates (HPL) which offer extremely effective durability in outdoor and high-use (commercial) applications. Exceptionally hard-wearing, these products are:

-scratch resistant (not scratch-proof)
-easy to clean-solvent resistant
-extremely weather resistant
-impact resistant
-offer optimal UV light fastness.

COMPACT LAMINATE CONSTRUCTION

If you really want to hear nothing but the clatter of cutlery on crockery at your next dinner party, did you know that compact laminate is constructed with layers of paper, dipped in resin and cured? These layers are then sandwiched between the decorative laminated top and bottom sheets and compressed. A process called polymerisation melds them all together creating a solid-core panel that is an extra tough durable laminate.

CARING FOR YOUR COMPACT LAMINATE

DO:

-Dust with a soft, dry (we prefer microfibre) cloth
-Wipe up spills using a damp (we still prefer microfibre) cloth
-For persistent stains use hot water and household detergent, then remove with clean water or window cleaning agent
-Repeat several times if necessary
-Rub surface dry with an absorbent clean cloth (we prefer paper towel) to prevent streaks or smears

DO NOT:

-Use steel wool, metallic scrapers or strong solvents to clean

Tait Collections offering a compact laminate option:

-Volley
-Seam
-Slot
-Jak & Jil

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Glass

Let’s be clear (sorry), although our laminated glass [AS4669] is much more durable than normal glass, it is not unbreakable and should be treated with the same care as normal glass.

DO:

-Remove spills and stains with warm water, mild soap solution and a soft non-abrasive cloth
-Polish using either plain water and a microfiber cloth or a commercial glass cleaner

DO NOT:

-Sit or stand on the glass (yes, it needs to be said)
-Drop objects onto the glass
-Drag sharp or coarse objects across the glass top
-Drag your glass-topped table

Tait Collections offering a laminated glass option:

-Tidal
-Jak & Jil
-Breeze

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Marble

Carrara marble has been used for centuries in architecture and interior design for sculpture, exteriors, flooring and counter-tops. It is sought the world over for its sensual appeal in both look and feel, its high-performance and low maintenance.

At Tait, we use unsealed and honed Carrara marble and we choose it because it is so darn gorgeous; we just love how the vein and colour intensity varies within and between individual pieces.

But marble has some personality traits that – for some – its good looks can’t make up for and so, before you swipe right on marble, you need to know that it is (a) porous – it can stain and (b) soft – it can scratch and etch.

Superficial scratching and etching can be alarming at first – like a single scratch on a newly polished floor – but over time, with normal use, a beautiful patina will develop all over and the less obvious it will be.

In caring for your marble surface,

DO:

-Clean with warm soapy water, or a wet cloth
-Immediately wash away stains such as red wine, food, oils and drinks
-For stubborn stains use a cream-based cleaner with a soft sponge or cloth

DO NOT:

-Leave any foodstuffs or liquids – especially red wine – on the stone for extended periods as this may penetrate the stone and leave a stain
-Sit or stand on

Staining of this material is not covered under warranty and is considered general wear and tear

Tait Collections offering a marble top option:

-Nano
-Pick ‘N’ Mix

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Porcelain

Posing the double-threat of being both stylish and practical, porcelain is a low maintenance, durable and reliable surface option.

Being non-porous, porcelain is hygienic, it offers stain, scratch and thermal shock resistance and is suited for use in external environments. Because colour is fired into the tile’s body, the colour will not fade even when exposed to direct sunlight and its colour-sucking UV rays. Is there anything it can’t do we ask?

In caring for your porcelain surface,

DO:

-Regular, basic cleaning with warm water, mild soap and a soft, non-abrasive cloth
-Use gentle, everyday multipurpose spray cleaner
-Immediately wash away stains such as red wine, food, oils and drinks
-For stubborn stains use a gentle, every day, non-abrasive, multipurpose spray cleaner, sugar soap, cream-based house cleaners or bicarbonate soda mixed with warm water
-Always dry your porcelain thoroughly after cleaning

DO NOT:

-Use cleaning products that contain acids, ammonia or other harsh chemicals
-Expose porcelain to permanent inks or dyes
-Use sharp utensils on a porcelain top
-Sit or stand on

Tait Collections offering a porcelain top option:

-Terrace
-Tidal
-Trace

While porcelain is resistant to scratches, etches and stains, it is not damage proof. Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Glass Reinforced Concrete

Aside from its immediately obvious visual and tactile appeal, Glass Reinforced Concrete is highly durable, strong and lightweight, versatile and environmentally friendly.

Put simply, Glass Reinforced Concrete – or GRC for those who love a TLA (Three Letter Abbreviation) – offers twice the strength of regular cast concrete at around half the thickness and weight (roughly speaking) meaning that, in more ways than one, it treads far more lightly on the earth than the heavier alternative.

The GRC surface can be either left in its natural state or finished with a water-based graffiti-protective sealant (on request, for a surcharge). The graffiti protective finish is invisible to the naked eye, environmentally friendly, non-toxic, UV light resistant and lasts for up to 5 years (reapply as needed).

To clean GRC in its natural state, Tait recommend using warm soapy water and a scrubbing brush.

To remove graffiti from GRC finished with the graffiti protective sealer, use Tait’s recommended graffiti remover solution and rinse well with water.

Tait do not recommend cleaning any GRC with high-pressure water.

It is important to ensure that the footing upon which the GRC modules rest is level. Should leveraging stresses occur where the substrate is not level (or becomes unlevel), warranty may be voided.

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Fabrics and Upholstery

Outdoor fabrics have come a long way from stiff canvas in a handful of colours of days gone by. Technological advancements are giving us jaw-dropping, UV stable, outdoor velvet, chenille and leather in a kaleidoscope of patterns and colours with the softest of handles.

Here at Tait, we hand select only the most premium, most beautiful, high-performance fabrics, specifically designed for use in outdoor environments that are also really easy to maintain.

Please refer to individual fabric suppliers for detailed information on care and maintenance, but we generally recommend the following basic care and maintenance as a guide:

DO:

-Always allow upholstery to air dry following rain
-Regularly vacuum fabrics to remove dust and dirt
-Treat spills and stains as soon as they occur
-We recommend spot cleaning of upholstery items in a timely manner

DO NOT:

-Remove covers or machine-washing of any upholstered items, as this may result into fabric shrinkage and foam distortion
-Store away or cover upholstered items that are damp or wet, as this may result in mould or mildew forming
-Dry clean or steam clean outdoor fabrics

Volley Rope

This is a high strength, UV-stable polyester rope. To clean it, use a damp cloth with a solution of warm water and mild soap, then rinse with another damp cloth with water only. Allow to air dry. If the stain is deep or dirt persists, re-wet the rope with soap and water and rub with a soft plastic bristle brush. Rinse and let dry.

Timber

Timber is a natural, living material which makes it the most adequately equipped to endure the environmental variations it is placed in. Timber copes with environmental variations in temperature and humidity by adapting to them… and adaptation means change. Over time, changes will occur structurally and appear visibly in both treated and untreated natural timbers.

By choosing timber, you accept that changes in its appearance and structure are a given. With regular care and maintenance, you can work together to weather these changes – in sickness and in health, so long as you both shall live…

Here’s a list of what we love about timber and why it can also be frustrating at times:

-Variation in grain density, colour and pattern – even within a single piece
-Knots, whirls and scars
-Variability within the natural grain to absorb finishes and tints – even within a single piece
-Warping and internal stresses caused by constant changes in temperature and humidity
-Warping leads to the appearance of cracks
-The natural “silvering off” and surface grain opening under exposure to sun and rain

And let’s not forget:

-It’s very low maintenance
-It’s extremely durable – even without regular care and maintenance
-It doesn’t show the dirt
-How beautiful it looks and feels

To comply with warranty requirements, cleaning and maintenance of timbers are obligatory. Please ensure you can prove that care and maintenance has been performed as described below.

Timber - Spotted Gum

Tait uses Spotted Gum species Corymbia (eucalyptus) Malacuta. This is a sustainable timber native to Australia and all products finished with Spotted Gum have been pre-oiled using Deck-Doc Outdoor Furniture Oil. An oiled table will absorb liquids less quickly, keeping it clean for longer.

A life outdoors means being subjected to many – often extreme – variations in humidity and temperature to which timber naturally adapts. After a few years living outdoors, weathering life’s storms and quietly ageing gracefully, Spotted Gum will “silver off” sweeter than George Clooney and – like laughter lines – some small cracks and minor warping will gradually appear.

The hotter the climate and the greater the exposure to the sun, the more frequently your timber will need to be oiled.  We recommend a quarterly application in a harsh climate or commercial environment if you wish to maintain the original timber colour.

To retain your furniture’s ex-factory finish, we suggest strictly adhering to the following maintenance schedule:

Spotted Gum Care + Maintenance

To comply with warranty requirements, cleaning and maintenance of timbers are obligatory.

Please ensure you can prove that care and maintenance has been performed as described below.

Everyday Care + Maintenance

Clean regularly and immediately after use with a damp cloth to prevent fluids from penetrating deep into the wood.

Remove stubborn remains of dirt using a stiff brush and some water.

DO NOT:

-Use a high-pressure cleaner as you will permanently damage the wood fibres.
-Use steel wool, wire brushes or any other abrasive for everyday cleaning.

Every 3 – 6 months

Surface clean with water and a hand scourer – or scrub with warm soapy water and soft bristle brush – to remove surface dirt and discolouration.

Deck Doc Exterior Oil should be applied when the timber is completely dry using a clean rag or oil applicator.

Tait recommend refinishing timber in mild weather conditions as extreme heat or cold may affect the application of oil.

For further information see manufacturer’s instructions.

A WORD ON TANNIN

Tannin is a naturally occurring substance in timber and will leach the first few times it is exposed to water. It will stain timber decking and paved areas that are light in colour. Objects left on the timber surface will also draw tannin out, creating surface marks.

Removal of tannin stains will require the use of a soap solution or a deck/paving cleaner. Tannin stains will also fade when exposed to UV light. Tannin staining is not covered by the Tait warranty.

Tait Collections offering a Spotted Gum option:

-Breeze
-Flint
-Kink
-Linear
-Stripe

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Timber - Engineered Timbers (Accoya® & Smoked Oak)

Tait select premium engineered timbers that provide superior rot-resistance, defy the elements and stay strong for decades. Superior performance properties aside, the timber is manufactured using clean technologies and is sustainably sourced.

Accoya® and Smoked Oak are natural timbers that have been imbued with the same element-defying superhero powers, but by different means. They are both natural timbers, but not as you know it…

If you can spare the time you can deep-dive into the sciencey-science on both of these methods one leisurely afternoon with an iPad and WIFI access, but in laymen’s terms:

Accoya® Timber

is modified by acetylation.

Acetylation is a non-toxic process in which radiata pine is soaked in an organic compound related to vinegar, making the wood more resistant to moisture, insects, and rot.

Smoked Oak

is thermally modified timber.

Thermally modified timber is heated using a totally ‘green’ chemical-free process to permanently change its properties. Essentially, the timber stops absorbing water and becomes a stable, durable product that resists shrinkage, swelling, decay, rot, mould and insect attack.

But we don’t stop there.

Tait’s Accoya® and Smoked Oak timber products are coated with the Teknos® water-based Coating System which has been specially formulated for use on high performance timbers and further assists in protecting timber from mould, fungus and green algae.

The Teknos® Coating System

includes a factory-applied, water-based primer which provides an initial layer of weatherproof protection. The timber is then finished with a water-based top coat which is available in either a natural/clear finish or a range of translucent tinted colours.

The Teknos® Coating System provides the slip, slop, slap protection from sunburn and heatstroke your outdoor furniture requires in Summer and acts like a hat, coat and scarf in Winter. In short, it provides the best level of trans-seasonal UV and moisture protection for your outdoor furniture short of an actual cover cover.

Up to this point, we’ve done everything within our control to age and weather-proof your outdoor furniture. The next part is up to you!

Care + Maintenance

To comply with warranty requirements, cleaning and maintenance of timbers are obligatory.

Please ensure you can prove that care and maintenance has been performed as described below.

Every 3 – 6 months (before Spring + before Winter)

Depending on finish and exposure, inspect the coated timber for signs of colour loss, dryness and weathering.

Re-coat the timber when it begins to show signs of dryness, this helps to maintain its natural beauty and to protect the surface.

To restore the original appearance of timber, only the water-based topcoat needs reapplication following these steps:

-Wash the timber with warm soapy water to remove any dirt and debris
-When timber is thoroughly dry finish with two coats of topcoat – either opaque or translucent using a brush intended for acrylic-based paint products.

DO NOT:
-Sand the timber

Every 6 – 12 months

Surface clean the wooden elements of your outdoor furniture pieces at least twice a year.

Wash the surfaces thoroughly with clean water to remove dust, grime and insects.

Build-up of dust and grime can lead to the increased growth of green algae and other surface fouling.

Tait Collections offering a modified timber option:

-Trace
-Breeze
-Seam
-Linear
-Stripe

Careless handling, treatment or misuse of our products can result in damage and is not covered under our manufacturer’s warranty.

Warranty

DOWNLOAD PDF - Care & Warranty

Your Tait furniture has a structural warranty for 5 years from the date of purchase against any defects in workmanship and must be cared for in accordance with the care instructions supplied. This warranty is in addition to the rights granted by Victorian State and Federal laws in particular the Trades Practices Act 1974 and corresponding State Fair Trading legislation. This warranty claim shall be deemed void if repair work is carried out without prior consultation with Tait.

To submit a warranty claim form CLICK HERE

Timber - Spotted Gum

Tait use Spotted Gum species Corymbia (Eucalyptus) Maculata a sustainable timber native to Australia. We select our timber carefully to address cracks, warping and splinters. However, timber is a natural product and may be prone to unforeseen changes, particularly when exposed to extremes in temperature and humidity. The timber is covered for 5 years from date of purchase, subject to proper maintenance by purchaser and fair wear and tear. The above warranty extends to the timber for serious faults (such as severe twisting or severe splitting).

End checking may appear and is not claimable under warranty. Tannin may leach from the timber and may stain timber decking and paved surfaces that are light in colour. This is not covered by the Tait warranty. Please refer to the timber section of the care and maintenance instructions for further information on tannin.

Any changes in the visual appearance of timber that are directly linked to ageing are not covered by warranty. As timber is a living material, the appearance of its surface evolves naturally over time.

Timber - Engineered Timbers (Accoya® & Smoked Oak)

Accoya® timber is perfect for exterior furniture applications. It is non-toxic and able to withstand the rigors of different weather conditions. The Accoya® timber component is covered for 5 years from date of purchase, subject to proper maintenance by purchaser and fair wear and tear.

Smoked Oak is a thermally modified timber. Smoked Oak is produced using clean, energy efficient technology to improve both the dimensional stability and the decay resistance of timber. The Smoked Oak timber component is covered for 5 years from date of purchase, subject to proper maintenance by purchaser and fair wear and tear.

End checking may appear and is not claimable under warranty.

Any changes in the visual appearance of timber that are directly linked to ageing are not covered by warranty. As timber is a living material, the appearance of its surface evolves naturally over time.

Tait recommend regular maintenance with Teknos coating to reduce colour loss, dryness and weathering. Engineered timbers that have been treated with tinted Teknos coating may fade when placed in direct sunlight. This is not covered by the Tait warranty.

Stainless Steel

Tait provides a 5-year warranty on stainless steel framework against structural defects. The corrosion of stainless steel and steel parts due to use in a confined chlorinated environment or as a result of direct use in harsh seafront locations which are not covered under warranty. Tea staining will occur on Stainless Steel and is not covered by the Tait warranty.

Powder Coat

Powder coat is a decorative finish for indoor and outdoor use. While it assists with metal protection, it is not a corrosion protection in its own right. The components of Tait powder coated products are produced in either aluminium, stainless steel or mild steel.

The mild steel base materials are treated with two levels of pre-protection that guard against corrosion. The products are then powder coated to make the surface resistant to corrosion and suitable for use in exterior environments.

Minor corrosion spots at the weld joins – under table tops, bases and seat frames, may be evident on mild steel products. These do not affect the structural integrity of the product and are not covered by the Tait warranty.

Whilst every care is taken to provide the most suitable finish according to the use and the environment the product will be subjected to, Tait cannot guarantee this decorative finish against scratching, scuffing, chipping, fading or corrosion as a result of use in harsh seafront/extreme environments.

Tait offer a range of powder coat colours which offer excellent UV stability and are suitable for use in outdoor applications. Whilst powder coat offers excellent colour retention, natural fading is not covered under the Tait warranty. To ensure longevity of this finish please refer to the care and maintenance.

Galvanised Steel

Galvanised steel is an industrial finish which offers superior corrosion protection. Surface irregularities, such as small bumps and surface coarseness may be apparent and are characteristic of the finish. Whilst care is taken to remove these irregularities where possible, they are a result of the galvanising process and are not covered under warranty.

Compact Laminate

FunderMax high-pressure laminates are extremely effective and particularly suitable for outdoor applications. The product has been chosen for its high weather resistance, optimal light-fastness and scratch resistance. The laminate is not scratch-proof, with small nicks and scratches deemed general wear and tear. This is not covered by Tait warranty.

Please refer to the compact laminate section of the care and maintenance instructions. All compact laminates are bound by the warranty of the manufacturer. Tait provides no warranty direct or indirect, implied or referred.

Glass

Tait glass topped tables use laminated glass, suitable for furniture applications as per the Australian Standard 4669. Glass is not guaranteed against scratching and chipping and this is not covered by the Tait warranty.

Tait provides no warranty direct or indirect, implied or referred.

Marble and Granite

Marble and granite are natural stone products. Each piece of marble and granite has inherent qualities that may vary – veining, tint, density, etc. Minor pitting and/or surface fissures are normal in natural stones and these characteristics are not considered defects. Colour, veining and tint may vary from piece to piece. The product is not scratch-proof and small nicks and scratches are deemed general wear and tear and are not covered by Tait warranty.

All marble and granite products are bound by the warranty of the supplier. Tait provides no warranty direct or indirect, implied or referred.

Glass Reinforced Concrete

Each hand-finished module presents its own unique character. Slight irregularities of the product finish between modules are considered a natural aspect of the manufacturing process and add to the beauty of the product. Any irregularities in the finish of the GRC are not covered under warranty.

The GRC surface may be left in its natural state or finished with a graffiti-protective sealant. The GRC is not covered under warranty for graffiti, damage from skateboards, bicycles and so forth, vandalism, staining or water penetration damage. Where Tait’s Care, Maintenance and installation guidelines have not been adhered to, warranty may be void.

Scape’s modules are manufactured to exacting international standards, complying with the “Specification for the Manufacture, Curing & Testing of Glassfibre Reinforced Concrete (GRC) Products” produced by the International Glassfibre Reinforced Concrete Association (GRCA) in the UK.

Porcelain

Porcelain panels are scratch resistant, not scratch proof. They will easily withstand daily use. Always using cutting boards when preparing food, and avoid sliding heavy metallic objects along service, to protect it from scratching and scuffing.

Porcelain products are bound by the warranty of the supplier. Tait provides no warranty direct or indirect, implied or referred.

Pressurised Stone

Pressurised stone is an extremely durable surface, it is treated to ensure it is resistant to stains, impact, heat and UV exposure.

Pressurised stone products are bound by the warranty of the supplier.

If a defect occurs within the material, the parent group will inspect the material and will then suggest the best way forward. Tait provides no warranty direct or indirect, implied or referred.

Fabric

Tait use a selection of fabrics suitable for outdoor use.

Please refer to the manufacturers fabric care and maintenance instructions. All fabrics are bound by the warranty of the fabric house. Tait provides no warranty direct or indirect, implied or referred.

Upholstery: Tait offer a 1-year warranty on upholstery components – this includes foam and finishing (stitching, zips). Furniture coverings are not included in this warranty and are bound by the fabric house warranty as above.

Exclusions

• The warranty does not cover damage from mishandling, misuse, physical or chemical abuse, by not following proper care and maintenance instructions, accidental damage, damage from chipping, cracking, impact damage or breaking due to customer abuse.

• The warranty does not cover fading or natural ageing of the timber, non-structural defects in the timber, naturally occurring timber features, surface and end checking, or lack of maintenance leading to an acceleration of any of these issues.

• The warranty does not cover corrosion originating from scratches or abrasions that result from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.

• The warranty does not cover minor corrosion spots at the weld joins: under table tops, bases and seat frames. These do not affect the structural integrity of the product and are a natural outcome of the material used (mild steel).

• The warranty does not cover the corrosion of steel furniture and parts, including stainless steel, as a result of direct use in harsh seafront locations or in a confined, chlorinated environment.

• The warranty does not apply to normal wear and tear or natural fading of the materials used.

• The warranty does not apply to any variances in colour, shade or gloss level of finishes, stone tops and timbers.

• The warranty does not cover products that the customer decides they do not like following delivery, including to colour, fabric, timber or other opinions based on personal preference.

• Tait shall not be liable for, and specifically excludes, any claims caused directly or indirectly by any event or matter beyond its control, including incidental, consequential or contingent damages suffered as a result of the use of the furniture or a breach of this warranty either written or implied.

• All products purchased at a sale price are subject to the specific warranty conditions outlined on sale invoice.

• The warranty does not cover transportation costs for replacement parts and products or labour costs for repair. These costs may be charged at our discretion.

The above Tait warranty terms are accepted by the customer and end-user upon order and supply.