CARE & MAINTENANCE
At Tait, we make products for life. Our products are crafted from high-performance materials designed to withstand the elements across our diverse Australian climate zones. We make design decisions with both form and function in mind, combining timeless and cutting-edge designs with beautiful finishes in order to elevate your outdoor (or indoor) experience.
Our collections are handcrafted from weather-resistant materials, making each piece a durable choice. In order to maintain their look and feel over time, Tait items need ongoing care and maintenance. The frequency of maintenance will vary depending on the level of care you want to provide, your personal standards and requirements as well as the environment within which the product lives.
Please refer to the care instructions relevant to the specific materials and finishes of your product, and take note of the warranty details to understand the parameters.
Warranty
We finish making our products by hand, and know they can live a long and useful life when equally cared for in your hands. For those rare occasions where it’s needed, we offer a 5-year structural warranty (Australia only), made possible by the stringent quality control standards within our factory on Wurundjeri Land in Thomastown, Victoria.
The warranty does not cover:
- Damage from mishandling, mistreatment, abuse or lack of maintenance.
- Natural ageing, general wear and tear and fading.
- Damage from organic or man-made matter including mineral deposits, soils and fertilisers; or from the build-up of environmental mould.
- Corrosion spots at the weld joins (which do not affect the structural integrity of the product and are a natural outcome of the material used).
- Corrosion of steel furniture and parts as a result of hard seafront or chlorinated environments.
- Any variations in colour, shade or gloss levels of finishes including stone tops and timbers.
- Changes of heart based on personal preference.
- Transportation costs for replacement parts/products, or labour costs for repair (these are charged at our discretion)
Goods that have been held in storage for any period (due to the potential impact of environmental extremities in certain storage facilities).